| Are you looking for ways to increase patients to | | | | practice? What would they change if they could? |
| your medical center or doctors office? Have you | | | | Ask them about how long they have to wait in |
| tried other methods and they just do not seem | | | | the waiting rooms. There are always complaints |
| to be bringing in enough business? It may be time | | | | on this one. How could you make it more |
| to get back to the basics with the benefits of | | | | comfortable? If having coffee, juice and cookies |
| surveying your customers. | | | | helps then do it. It may be something simple as |
| Why would you want to survey your patients? | | | | washable covers to put over the sick as they sit |
| First they are the ones who in essence pay your | | | | in chairs. You want your practice to stand out |
| bills. They need to be treated like gold. Without | | | | above the rest. |
| patients you do not have a practice. | | | | One thing you must learn early on is it is so much |
| Start out with a simple survey that patients can | | | | cheaper to retain patients than continually trying |
| fill out as they are spending time in the waiting | | | | to recruit new patients. This is a great benefit of |
| room listening for their name to be called. The | | | | surveying your patients as it is much more cost |
| surveys can be annonymous and this is | | | | effective than a campaign to get new patients. |
| recommended so people will give their honest | | | | Remember to have someone collecting the key |
| opinion. Make sure the survey is very easy to | | | | data from each survey and you will need to go |
| complete. No lengthy paragraphs just short and | | | | over it to see how to implement the suggestions |
| sweet! Leave a drop box for them to put the | | | | given to you. |
| info in. Pick a random sample of people every day | | | | Negative and positive suggestions will need to be |
| for a couple of weeks twice a year to survey. | | | | taken into consideration. If you remember your |
| Remember to make the survey very simple to | | | | patient is the key and listen to what they say on |
| follow. | | | | the survey then you will hit a home run when it |
| Ask what they like and dislike about the practice? | | | | comes to retaining patients which of course is a |
| How long have they been coming to your | | | | benefit of surveying your patients. |